Managed SOC

ITgalya's Managed SOC continuously monitors your endpoints, identities, cloud environments and network. We collect and analyse logs and alerts from across the environment, filter out the noise, investigate what remains, and escalate only what genuinely needs action. It is built for organisations that already have a working IT function but no mature security operations centre: it runs alongside that team rather than in place of it, adding the detection, investigation and response capability they do not have in house.

What the service includes

✓Endpoint and server monitoring (EDR/XDR)
✓Identity, Microsoft 365 and Entra ID monitoring
✓Cloud environment monitoring
✓Log and alert collection and analysis
✓Noise filtering and severity-based prioritisation
✓Alert investigation and escalation

The service is supported by automation and by tooling built in house, intended to improve the quality of an investigation and the time it takes to respond.

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For organisations with working IT but no dedicated security operations team

The goal is not to replace IT. It is to add ownership for security alerts, investigation and escalation so important signals do not die in an inbox.

Signs it is time to review SOC coverage

✓ Alerts exist, but no one consistently investigates them

✓ Microsoft 365 / Entra is central to the business

✓ EDR is installed, but most of the work stops at deployment

✓ The IT provider operates the environment but is not a SOC

✓ There is no clear escalation path during a security event

✓ Endpoint, identity and cloud visibility are fragmented

What actually happens

Alert→Triage→Investigation→Decision→Escalation→Response

Response actions and authority are agreed with the customer. ITgalya does not take arbitrary action inside a customer environment.

What the customer gets

• Alert triage and documented investigations
• Escalation with context and recommended next actions
• Cross-surface visibility across the sources connected to the service
• Agreed communication and incident handoff process

What ITgalya does not do

We do not replace the IT team, run helpdesk, manage printers or take over routine user administration. The service is a cybersecurity overlay.

Check whether you need Managed SOC SOC readiness conversation

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Do you actually need Managed SOC?

Start with the monitoring and investigation gaps rather than buying a service by name.

Check SOC readiness Talk to a cybersecurity professional

Do not send passwords, credentials, API keys, logs or sensitive incident material through the web form.